運送政策
配送政策 / Shipping Policy
生效日期 / Effective Date: 2026年2月21日 / February 21, 2026
欢迎 / Welcome
感谢您选择紫砂壶中国(ZishaTeapotChina.com)!本配送政策详细说明了我们的配送服务、时间、费用和相关条款。
Thank you for choosing ZishaTeapotChina.com! This Shipping Policy details our shipping services, timelines, costs, and related terms.
一、配送范围 / Shipping Coverage
1.1 中国大陆配送 / Mainland China Shipping
✓ 配送范围 / Coverage:
- 覆盖中国大陆所有省份、自治区、直辖市
- Covers all provinces, autonomous regions, and municipalities in Mainland China
- 包括偏远地区(可能需要额外时间)
- Includes remote areas (may require additional time)
✓ 不配送地区 / Non-Delivery Areas:
- 部分偏远山区或海岛
- Some remote mountainous areas or islands
- 快递公司无法到达的地区
- Areas not accessible by courier services
1.2 香港、澳门、台湾配送 / Hong Kong, Macau, Taiwan Shipping
✓ 香港特别行政区 / Hong Kong SAR ✓ 澳门特别行政区 / Macau SAR ✓ 台湾地区 / Taiwan Region
配送时间:5-10个工作日 Delivery time: 5-10 business days
1.3 国际配送 / International Shipping
我们配送至全球大部分国家和地区,包括但不限于:
We ship to most countries and regions worldwide, including but not limited to:
亚洲 / Asia:
- 日本、韩国、新加坡、马来西亚、泰国、越南、印度尼西亚等
- Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, etc.
北美 / North America:
- 美国、加拿大、墨西哥
- United States, Canada, Mexico
欧洲 / Europe:
- 英国、法国、德国、意大利、西班牙、荷兰、瑞士等
- UK, France, Germany, Italy, Spain, Netherlands, Switzerland, etc.
大洋洲 / Oceania:
- 澳大利亚、新西兰
- Australia, New Zealand
其他地区 / Other Regions:
- 如您所在地区未列出,请联系客服确认
- If your region is not listed, please contact customer service
二、配送时间 / Delivery Time
2.1 订单处理时间 / Order Processing Time
标准处理 / Standard Processing:
- 1-2个工作日 / 1-2 business days
- 包括订单确认、包装和发货准备
- Includes order confirmation, packaging, and shipping preparation
节假日期间 / During Holidays:
- 可能延长至3-5个工作日
- May extend to 3-5 business days
- 包括中国法定节假日(春节、国庆等)
- Includes Chinese public holidays (Spring Festival, National Day, etc.)
定制产品 / Customized Products:
- 7-15个工作日(根据定制要求)
- 7-15 business days (depending on customization requirements)
2.2 配送时间(从发货日起算) / Shipping Time (from dispatch date)
中国大陆 / Mainland China:
| 地区 / Region | 标准配送 / Standard | 快速配送 / Express |
|---|---|---|
| 一线城市 / Tier 1 Cities | 2-3个工作日 / 2-3 days | 1-2个工作日 / 1-2 days |
| 二三线城市 / Tier 2-3 Cities | 3-5个工作日 / 3-5 days | 2-3个工作日 / 2-3 days |
| 偏远地区 / Remote Areas | 5-7个工作日 / 5-7 days | 3-5个工作日 / 3-5 days |
港澳台地区 / Hong Kong, Macau, Taiwan:
- 标准配送:5-10个工作日 / Standard: 5-10 business days
- 快速配送:3-7个工作日 / Express: 3-7 business days
国际配送 / International Shipping:
| 地区 / Region | 标准配送 / Standard | 快速配送 / Express |
|---|---|---|
| 亚洲 / Asia | 7-15个工作日 / 7-15 days | 5-10个工作日 / 5-10 days |
| 北美 / North America | 10-20个工作日 / 10-20 days | 7-15个工作日 / 7-15 days |
| 欧洲 / Europe | 10-20个工作日 / 10-20 days | 7-15个工作日 / 7-15 days |
| 大洋洲 / Oceania | 10-20个工作日 / 10-20 days | 7-15个工作日 / 7-15 days |
注意 / Note:
- 以上时间为预估,实际时间可能因各种因素而变化
- Above times are estimates; actual times may vary due to various factors
- 不包括周末和节假日
- Excludes weekends and holidays
三、运费标准 / Shipping Costs
3.1 中国大陆运费 / Mainland China Shipping Costs
免运费政策 / Free Shipping Policy: ✓ 订单金额满199元人民币免运费 ✓ Free shipping on orders over ¥199 CNY ✓ 适用于标准配送 ✓ Applies to standard shipping
标准运费 / Standard Shipping Costs:
- 订单金额不足199元:20元人民币
- Orders under ¥199: ¥20 CNY
快速配送 / Express Shipping:
- 额外收费:30-50元人民币(根据地区)
- Additional charge: ¥30-50 CNY (depending on region)
偏远地区附加费 / Remote Area Surcharge:
- 部分偏远地区可能收取10-30元附加费
- Some remote areas may incur ¥10-30 surcharge
3.2 港澳台运费 / Hong Kong, Macau, Taiwan Shipping Costs
免运费政策 / Free Shipping Policy:;✓ 订单金额满199元港币免运费 ✓ Free shipping on orders over HK$199;✓ 适用于标准配送 ✓ Applies to standard shipping
标准运费 / Standard Shipping Costs:
订单金额不足HK$199: HK$50
Orders under HK$199: HK$50
快速配送 / Express Shipping:
额外收费: HK$30-100
Additional charge; HK$30-100
3.3 国际运费 / International Shipping Costs
国际运费根据以下因素计算:
International shipping costs are calculated based on:
✓ 目的地国家/地区 / Destination country/region ✓ 包裹重量和尺寸 / Package weight and dimensions ✓ 配送方式(标准/快速) / Shipping method (standard/express)
免运费政策 / Free Shipping Policy:;✓ 订单金额满US$99币免运费 ✓ Free shipping on orders over US$99;✓ 适用于标准配送 ✓ Applies to standard shipping
标准运费 / Standard Shipping Costs:
订单金额不足US$99: US$8
Orders under US$99: US$8
快速配送 / Express Shipping:
额外收费: US$10-50
Additional charge; US$10-50
大件或重物品 / Large or Heavy Items:
- 可能产生额外运费
- May incur additional shipping charges
- 我们会在发货前联系您确认
- We will contact you for confirmation before shipping
四、配送方式 / Shipping Methods
4.1 中国大陆配送商 / Mainland China Carriers
我们使用以下可靠的快递公司:
We use the following reliable courier services:
✓ 顺丰速运 / SF Express
- 快速、可靠、覆盖全国
- Fast, reliable, nationwide coverage
✓ 中通快递 / ZTO Express
- 性价比高、网络广泛
- Cost-effective, extensive network
✓ 圆通速递 / YTO Express
- 服务稳定、价格合理
- Stable service, reasonable pricing
✓ 韵达快递 / Yunda Express
- 覆盖面广、时效稳定
- Wide coverage, stable delivery time
注意 / Note:
- 具体使用哪家快递公司由我们根据您的地址和库存位置决定
- Specific carrier is determined by us based on your address and stock location
- 如有特殊要求,请在订单备注中说明
- If you have special requirements, please note in order comments
4.2 国际配送商 / International Carriers
✓ DHL Express
- 快速、可追踪、全球覆盖
- Fast, trackable, global coverage
✓ FedEx International
- 可靠、安全、时效保证
- Reliable, secure, time-guaranteed
✓ EMS / China Post
- 经济实惠、覆盖广泛
- Economical, wide coverage
✓ UPS Worldwide
- 专业、高效、清关便利
- Professional, efficient, customs-friendly
五、包裹追踪 / Package Tracking
5.1 追踪信息 / Tracking Information
发货通知 / Shipping Notification:
- 发货后24小时内,您将收到包含追踪号的邮件
- Within 24 hours of shipping, you will receive an email with tracking number
- 短信通知(中国大陆客户)
- SMS notification (Mainland China customers)
追踪方式 / Tracking Methods:
✓ 通过我们的网站 / Via Our Website:
- 登录账户查看订单状态
- Log in to your account to view order status
✓ 通过快递公司网站 / Via Carrier Website:
- 使用追踪号在快递公司官网查询
- Use tracking number on carrier's official website
✓ 通过第三方追踪工具 / Via Third-Party Tracking:
- 17track.net
- Aftership.com
- 快递100 / Kuaidi100.com
5.2 追踪更新频率 / Tracking Update Frequency
- 国内快递:每4-6小时更新一次
- Domestic shipping: Updated every 4-6 hours
- 国际快递:每12-24小时更新一次
- International shipping: Updated every 12-24 hours
- 清关期间可能暂停更新
- Updates may pause during customs clearance
六、包装标准 / Packaging Standards
6.1 包装材料 / Packaging Materials
我们使用高质量的包装材料确保产品安全:
We use high-quality packaging materials to ensure product safety:
✓ 外包装 / Outer Packaging:
- 加厚瓦楞纸箱 / Reinforced corrugated boxes
- 防水塑料袋 / Waterproof plastic bags
✓ 内包装 / Inner Packaging:
- 气泡膜 / Bubble wrap
- 泡沫填充物 / Foam padding
- 防震珍珠棉 / Shock-absorbing EPE foam
✓ 紫砂壶专用包装 / Special Packaging for Teapots:
- 独立礼盒 / Individual gift box
- 多层保护 / Multi-layer protection
- 防碰撞设计 / Anti-collision design
6.2 环保承诺 / Environmental Commitment
✓ 使用可回收包装材料 / Use recyclable packaging materials ✓ 减少过度包装 / Minimize excessive packaging ✓ 鼓励客户回收包装 / Encourage customers to recycle packaging
七、收货指南 / Delivery Guidelines
7.1 收货前 / Before Delivery
确保地址准确 / Ensure Accurate Address:
- 请仔细核对收货地址、电话和收件人姓名
- Please carefully verify shipping address, phone, and recipient name
- 地址错误导致的延误或退回,我们不承担责任
- We are not responsible for delays or returns due to incorrect addresses
保持联系畅通 / Keep Contact Available:
- 确保手机畅通,以便快递员联系
- Ensure phone is available for courier contact
- 如需更改收货时间或地址,请及时联系快递公司
- Contact carrier promptly if you need to change delivery time or address
7.2 收货时 / Upon Delivery
检查包裹外观 / Inspect Package Appearance:
✓ 签收前检查 / Before Signing:
- 检查外包装是否完好 Check if outer packaging is intact
- 如有明显破损、变形或水渍,请拒收 If obviously damaged, deformed, or water-stained, refuse delivery
- 拍照记录损坏情况 Take photos of damage
- 立即联系我们 Contact us immediately
✓ 签收后检查 / After Signing:
- 尽快开箱检查产品 Open and inspect products as soon as possible
- 如发现问题,请在24小时内联系我们 If issues found, contact us within 24 hours
- 保留所有包装材料 Keep all packaging materials
7.3 无人签收 / Unattended Delivery
代收服务 / Proxy Delivery:
- 如您不在,快递员可能将包裹交给:
-
If you're not available, courier may deliver to:
- 门卫/保安 / Security guard
- 邻居 / Neighbor
- 快递柜 / Parcel locker
- 快递代收点 / Pickup point
注意 / Note:
- 请确保代收人可靠
- Ensure proxy recipient is reliable
- 代收后的包裹安全由您负责
- You are responsible for package security after proxy delivery
八、特殊情况处理 / Special Situations
8.1 配送延迟 / Delivery Delays
可能导致延迟的原因 / Possible Causes of Delays:
❌ 恶劣天气(台风、暴雨、暴雪等) Severe weather (typhoons, heavy rain, snowstorms, etc.)
❌ 自然灾害(地震、洪水等) Natural disasters (earthquakes, floods, etc.)
❌ 交通管制或道路封闭 Traffic control or road closures
❌ 海关检查(国际订单) Customs inspection (international orders)
❌ 节假日高峰期 Holiday peak periods
❌ 快递公司运营问题 Carrier operational issues
❌ 疫情或公共卫生事件 Pandemic or public health events
我们的处理 / Our Response:
- 及时通知您延迟情况
- Promptly notify you of delays
- 协助追踪包裹
- Assist in tracking package
- 必要时提供补偿或退款
- Provide compensation or refund if necessary
8.2 包裹丢失 / Lost Packages
国内快递 / Domestic Shipping:
- 如包裹在运输途中丢失,我们将:
-
If package is lost in transit, we will:
- 立即与快递公司联系调查 Immediately contact carrier to investigate
- 等待调查结果(通常7-10个工作日) Wait for investigation results (usually 7-10 business days)
- 重新发货或全额退款 Reship or provide full refund
国际快递 / International Shipping:
- 调查时间可能较长(15-30天)
- Investigation may take longer (15-30 days)
- 我们会持续跟进并及时通知您
- We will follow up continuously and keep you informed
8.3 包裹损坏 / Damaged Packages
签收前发现损坏 / Damage Found Before Signing:
- 拒收包裹 / Refuse delivery
- 拍照记录 / Take photos
- 联系我们 / Contact us
- 我们将重新发货 / We will reship
签收后发现损坏 / Damage Found After Signing:
- 在24小时内联系我们 / Contact us within 24 hours
- 提供照片证据 / Provide photo evidence
- 保留所有包装材料 / Keep all packaging materials
- 我们将评估并提供解决方案 / We will assess and provide solution
解决方案 / Solutions:
- 重新发货 / Reship
- 全额退款 / Full refund
- 部分退款(轻微损坏) / Partial refund (minor damage)
- 维修或更换 / Repair or replacement
8.4 拒收或退回 / Refusal or Return
客户拒收 / Customer Refusal:
- 如您拒收包裹,将产生往返运费
- If you refuse delivery, round-trip shipping costs will apply
- 退款时将扣除运费
- Shipping costs will be deducted from refund
无法投递退回 / Undeliverable Returns:
- 地址错误、无人签收等原因导致退回
- Returns due to incorrect address, no one to sign, etc.
- 我们会联系您重新安排配送
- We will contact you to rearrange delivery
- 可能产生额外运费
- Additional shipping costs may apply
九、国际配送特别说明 / International Shipping Special Notes
9.1 关税和税费 / Customs Duties and Taxes
重要提示 / Important Notice:
⚠️ 您有责任支付所有适用的关税、进口税和其他当地税费 ⚠️ You are responsible for all applicable customs duties, import taxes, and other local taxes
关税说明 / Customs Duties Explanation:
- 关税由目的地国家/地区的海关征收
- Customs duties are charged by the customs of the destination country/region
- 税率因国家、产品类型和价值而异
- Rates vary by country, product type, and value
- 我们无法控制或预测关税金额
- We cannot control or predict customs duty amounts
- 关税不包含在产品价格或运费中
- Customs duties are not included in product price or shipping cost
清关流程 / Customs Clearance Process:
- 包裹到达目的地国家 Package arrives at destination country
- 海关检查和评估 Customs inspection and assessment
- 您可能需要支付关税 You may need to pay customs duties
- 支付后包裹继续配送 Package continues delivery after payment
拒付关税 / Refusal to Pay Duties:
- 如您拒绝支付关税,包裹将被退回
- If you refuse to pay duties, package will be returned
- 我们将扣除运费后退款
- We will refund after deducting shipping costs
- 关税不予退还
- Customs duties are non-refundable
9.2 海关申报 / Customs Declaration
我们将如实申报:
We will truthfully declare:
✓ 产品名称和描述 / Product name and description ✓ 产品价值 / Product value ✓ 数量 / Quantity ✓ 原产地 / Country of origin ✓ HS编码 / HS code
注意 / Note:
- 我们不会低报价值以帮助逃避关税
- We will not undervalue to help evade customs duties
- 虚假申报可能导致包裹被扣押或罚款
- False declaration may result in package seizure or fines
9.3 禁运和限制 / Embargoes and Restrictions
某些国家/地区可能禁止或限制进口陶瓷制品。请在下单前确认您所在地区的进口规定。
Some countries/regions may prohibit or restrict ceramic imports. Please confirm import regulations in your region before ordering.
我们不配送至受制裁国家 / We do not ship to sanctioned countries
十、节假日配送 / Holiday Shipping
10.1 中国法定节假日 / Chinese Public Holidays
以下节假日期间,配送可能延迟:
Shipping may be delayed during the following holidays:
- 春节(农历新年):7-15天 / Spring Festival: 7-15 days
- 国庆节:3-7天 / National Day: 3-7 days
- 劳动节:1-3天 / Labor Day: 1-3 days
- 清明节、端午节、中秋节:1-2天 / Qingming, Dragon Boat, Mid-Autumn: 1-2 days
10.2 国际节假日 / International Holidays
国际配送在以下期间可能延迟:
International shipping may be delayed during:
- 圣诞节和新年:7-15天 / Christmas and New Year: 7-15 days
- 感恩节(美国):3-5天 / Thanksgiving (US): 3-5 days
- 其他当地节假日 / Other local holidays
10.3 促销高峰期 / Promotional Peak Periods
以下期间订单量大,配送可能延迟:
High order volume during these periods may delay shipping:
- 双11(11月11日) / Singles' Day (Nov 11)
- 双12(12月12日) / Double 12 (Dec 12)
- 618购物节 / 618 Shopping Festival
- 黑色星期五 / Black Friday
- 网络星期一 / Cyber Monday
建议 / Recommendation:
- 节假日前提前下单
- Order in advance before holidays
- 预留额外配送时间
- Allow extra delivery time
十一、配送保险 / Shipping Insurance
11.1 标准保障 / Standard Coverage
所有订单自动包含基本运输保险:
All orders automatically include basic shipping insurance:
✓ 覆盖运输途中的丢失或损坏 ✓ Covers loss or damage during transit ✓ 最高赔偿额:订单金额 ✓ Maximum coverage: Order amount
11.2 额外保险 / Additional Insurance
对于高价值订单(超过5000元),我们建议购买额外保险:
For high-value orders (over ¥5,000), we recommend additional insurance:
- 保险费:订单金额的1-2%
- Insurance fee: 1-2% of order amount
- 全额保障 / Full coverage
- 快速理赔 / Fast claims processing
十二、环保配送 / Eco-Friendly Shipping
我们致力于减少配送对环境的影响:
We are committed to reducing shipping's environmental impact:
✓ 碳中和配送选项 / Carbon-Neutral Shipping Option
- 可选择碳中和配送(可能产生小额附加费)
- Option for carbon-neutral shipping (may incur small surcharge)
✓ 可持续包装 / Sustainable Packaging
- 使用可回收和可生物降解材料
- Use recyclable and biodegradable materials
✓ 优化路线 / Optimized Routes
- 与快递公司合作优化配送路线
- Work with carriers to optimize delivery routes
十三、联系我们 / Contact Us
如果您对配送有任何疑问,请联系我们:
If you have any questions about shipping, please contact us:
中国客户 / Chinese Customers
- 📧 邮箱 / Email: service@zishateapotchina.com
- 💬 微信 / WeChat: a13861501680
- 📱 电话 / Phone: 13861501680
- 🕐 服务时间 / Hours: 周一至周日 9:00-21:00(北京时间)
国际客户 / International Customers
- 📧 Email: service@zishateapotchina.com
- 💬 WhatsApp: +86 19551929949
- 📱 Phone: +86 13861501680
- 🕐 Hours: Monday-Sunday 9:00-21:00 (Beijing Time / GMT+8)
十四、政策更新 / Policy Updates
本配送政策最后更新于2026年2月21日。我们保留随时修改本政策的权利。修改后的政策将在网站上公布并立即生效。
This Shipping Policy was last updated on February 21, 2026. We reserve the right to modify this policy at any time. Updated policies will be posted on our website and take effect immediately.
感谢您选择紫砂壶中国!我们承诺为您提供安全、快速、可靠的配送服务。
Thank you for choosing ZishaTeapotChina! We are committed to providing you with safe, fast, and reliable shipping services.