AGB
服务条款 / Terms of Service
生效日期 / Effective Date: 2026年2月21日 / February 21, 2026
欢迎 / Welcome
欢迎访问紫砂壶中国(ZishaTeapotChina.com)!
Welcome to ZishaTeapotChina.com!
本服务条款("条款")规定了您使用本网站和购买我们产品的条件。请仔细阅读这些条款。使用本网站即表示您同意受这些条款的约束。
These Terms of Service ("Terms") govern your use of our website and purchase of our products. Please read these Terms carefully. By using our website, you agree to be bound by these Terms.
如果您不同意这些条款,请不要使用本网站或购买我们的产品。
If you do not agree to these Terms, please do not use our website or purchase our products.
一、定义 / Definitions
- "我们"、"本网站" 指紫砂壶中国及其运营者
- "您"、"用户" 指访问或使用本网站的任何个人或实体
- "产品" 指通过本网站销售的所有商品
-
"订单" 指您通过本网站提交的购买请求
- "We," "Our," "Website" refers to ZishaTeapotChina and its operators
- "You," "User" refers to any individual or entity accessing or using our website
- "Products" refers to all goods sold through our website
- "Order" refers to your purchase request submitted through our website
二、使用资格 / Eligibility
2.1 年龄要求 / Age Requirement
您必须年满18周岁才能使用本网站和购买产品。如果您未满18周岁,必须在父母或监护人的监督下使用本网站。
You must be at least 18 years old to use our website and purchase products. If you are under 18, you must use our website under parental or guardian supervision.
2.2 账户责任 / Account Responsibility
- 您有责任维护账户信息的准确性和安全性
- 您对账户下的所有活动负责
- 请勿与他人共享您的账户凭证
-
如发现未经授权的使用,请立即通知我们
- You are responsible for maintaining the accuracy and security of your account information
- You are responsible for all activities under your account
- Do not share your account credentials with others
- Notify us immediately if you discover unauthorized use
三、产品和服务 / Products and Services
3.1 产品描述 / Product Descriptions
我们努力准确描述所有产品,但我们不保证:
We strive to accurately describe all products, but we do not guarantee:
- 产品描述完全准确、完整或无错误
- 产品颜色在您的显示器上显示完全准确
-
产品始终有货
- Product descriptions are completely accurate, complete, or error-free
- Product colors display accurately on your monitor
- Products are always in stock
紫砂壶特别说明 / Special Note for Yixing Teapots:
紫砂壶为纯手工制作的艺术品,每件作品都是独一无二的:
Yixing teapots are handcrafted artworks, and each piece is unique:
✓ 颜色、纹理、重量可能略有差异 / Color, texture, and weight may vary slightly ✓ 手工痕迹是工艺特色,不是瑕疵 / Handmade marks are craftsmanship features, not defects ✓ 产品照片仅供参考 / Product photos are for reference only ✓ 实际产品可能与照片有细微差异 / Actual products may differ slightly from photos
3.2 价格 / Pricing
中国大陆客户 / Mainland China Customers:
- 所有价格以人民币(CNY)显示
- 价格包含增值税(如适用)
- 价格不包含运费(除非另有说明)
国际客户 / International Customers:
- 价格以港币(HKD)或其他货币显示
- 价格不包含关税、进口税或其他当地税费
- 您有责任支付所有适用的关税和税费
价格变更 / Price Changes:
- 我们保留随时更改价格的权利
- 价格变更不影响已提交的订单
- 网站显示错误价格时,我们有权取消订单
3.3 产品可用性 / Product Availability
- 所有产品视库存情况而定
- 我们保留限制销售数量的权利
-
如产品缺货,我们将及时通知您并提供退款或替代方案
- All products are subject to availability
- We reserve the right to limit quantities
- If products are out of stock, we will notify you and offer a refund or alternative
四、订单和支付 / Orders and Payment
4.1 订单流程 / Order Process
提交订单 / Placing an Order:
- 将产品添加到购物车 / Add products to cart
- 填写配送和账单信息 / Enter shipping and billing information
- 选择支付方式 / Select payment method
- 确认订单 / Confirm order
- 收到订单确认邮件 / Receive order confirmation email
订单确认 / Order Confirmation:
- 订单确认邮件不代表我们接受订单
- 我们保留接受或拒绝任何订单的权利
-
发货通知表示订单已被接受
- Order confirmation email does not constitute acceptance of your order
- We reserve the right to accept or refuse any order
- Shipping notification indicates order acceptance
4.2 支付方式 / Payment Methods
中国大陆客户 / Mainland China Customers: ✓ 支付宝 / Alipay ✓ 微信支付 / WeChat Pay ✓ 银联卡 / UnionPay ✓ 信用卡/借记卡 / Credit/Debit Cards
国际客户 / International Customers: ✓ 信用卡(Visa, Mastercard, American Express) / Credit Cards ✓ Shopify Payments ✓ PayPal(部分地区) / PayPal (selected regions) ✓ Apple Pay / Google Pay
4.3 支付安全 / Payment Security
- 所有支付通过安全加密连接处理
- 我们不存储完整的信用卡信息
- 支付由第三方安全支付平台处理
-
我们遵守PCI DSS安全标准
- All payments are processed through secure encrypted connections
- We do not store complete credit card information
- Payments are processed by secure third-party payment platforms
- We comply with PCI DSS security standards
4.4 订单取消 / Order Cancellation
您取消订单 / You Cancel an Order:
- 发货前:可以免费取消,全额退款
-
发货后:需按退货政策处理
- Before shipping: Free cancellation with full refund
- After shipping: Subject to return policy
我们取消订单 / We Cancel an Order:
我们可能在以下情况下取消订单:
We may cancel orders in the following cases:
- 产品缺货或停产 / Product out of stock or discontinued
- 价格或产品信息错误 / Pricing or product information errors
- 无法验证支付信息 / Unable to verify payment information
- 怀疑欺诈行为 / Suspected fraudulent activity
- 无法送达指定地址 / Unable to deliver to specified address
取消时我们将全额退款并通知您。
We will provide a full refund and notify you of cancellation.
五、配送和交付 / Shipping and Delivery
5.1 配送范围 / Shipping Coverage
中国大陆 / Mainland China:
- 全境配送 / Nationwide delivery
- 配送时间:3-7个工作日 / Delivery time: 3-7 business days
- 偏远地区可能需要额外时间 / Remote areas may require additional time
国际配送 / International Shipping:
- 支持全球大部分国家和地区 / Most countries and regions worldwide
- 配送时间:7-15个工作日 / Delivery time: 7-15 business days
- 具体时间取决于目的地 / Actual time depends on destination
5.2 运费 / Shipping Costs
中国大陆 / Mainland China:
- 订单满500元免运费 / Free shipping on orders over ¥500
- 未满500元收取20元运费 / ¥20 shipping fee for orders under ¥500
国际配送 / International Shipping:
- 运费在结账时计算 / Shipping costs calculated at checkout
- 基于重量、尺寸和目的地 / Based on weight, dimensions, and destination
5.3 配送延迟 / Shipping Delays
我们不对以下原因导致的延迟负责:
We are not responsible for delays caused by:
- 自然灾害 / Natural disasters
- 海关检查 / Customs inspections
- 政府限制 / Government restrictions
- 快递公司问题 / Carrier issues
- 不可抗力事件 / Force majeure events
5.4 收货责任 / Delivery Responsibility
- 请确保提供准确的配送地址
- 签收前请检查包裹外观
- 如有损坏,请拒收并立即联系我们
-
签收后发现问题,请在24小时内联系我们
- Please ensure you provide an accurate shipping address
- Inspect package appearance before signing
- If damaged, refuse delivery and contact us immediately
- If issues found after signing, contact us within 24 hours
六、退货和退款 / Returns and Refunds
详细的退货和退款政策请参阅我们的[退款政策]页面。
For detailed return and refund policies, please refer to our [Refund Policy] page.
要点摘要 / Key Points:
- 30天退货期 / 30-day return period
- 商品必须未使用且包装完好 / Items must be unused and in original packaging
- 质量问题免费退货 / Free returns for quality issues
- 个人原因退货需承担运费 / Customer pays return shipping for personal reasons
七、知识产权 / Intellectual Property
7.1 网站内容 / Website Content
本网站的所有内容,包括但不限于:
All content on this website, including but not limited to:
- 文字、图片、视频 / Text, images, videos
- 商标、标识 / Trademarks, logos
- 设计、布局 / Design, layout
- 软件、代码 / Software, code
均受知识产权法保护,归我们或我们的许可方所有。
are protected by intellectual property laws and owned by us or our licensors.
7.2 使用限制 / Usage Restrictions
未经我们书面许可,您不得:
Without our written permission, you may not:
❌ 复制、修改或分发网站内容 / Copy, modify, or distribute website content ❌ 用于商业目的 / Use for commercial purposes ❌ 删除版权或所有权声明 / Remove copyright or proprietary notices ❌ 反向工程或反编译 / Reverse engineer or decompile
7.3 用户内容 / User Content
您提交的内容(如评论、评价):
Content you submit (such as reviews, comments):
✓ 您保留所有权 / You retain ownership ✓ 您授予我们使用、展示和推广的权利 / You grant us the right to use, display, and promote ✓ 您保证内容不侵犯他人权利 / You warrant content does not infringe others' rights ✓ 我们有权删除不当内容 / We reserve the right to remove inappropriate content
八、禁止行为 / Prohibited Conduct
使用本网站时,您不得:
When using our website, you must not:
❌ 违反任何法律法规 / Violate any laws or regulations ❌ 侵犯他人权利 / Infringe others' rights ❌ 发布虚假、误导或欺诈性信息 / Post false, misleading, or fraudulent information ❌ 传播病毒或恶意代码 / Distribute viruses or malicious code ❌ 干扰网站正常运行 / Interfere with website operations ❌ 未经授权访问系统 / Access systems without authorization ❌ 进行数据挖掘或抓取 / Conduct data mining or scraping ❌ 冒充他人或实体 / Impersonate others or entities ❌ 骚扰、威胁或诽谤他人 / Harass, threaten, or defame others
违反这些规定可能导致账户终止和法律诉讼。
Violation of these rules may result in account termination and legal action.
九、免责声明 / Disclaimers
9.1 "按现状"提供 / "As Is" Basis
本网站和产品"按现状"和"按可用性"提供,不提供任何明示或暗示的保证,包括但不限于:
Our website and products are provided "as is" and "as available" without any warranties, express or implied, including but not limited to:
- 适销性 / Merchantability
- 特定用途适用性 / Fitness for a particular purpose
- 不侵权 / Non-infringement
- 准确性、可靠性 / Accuracy, reliability
9.2 产品保证 / Product Warranties
紫砂壶产品 / Yixing Teapot Products:
我们保证:
- 产品为正品紫砂材质 / Products are genuine Yixing clay
- 产品符合基本质量标准 / Products meet basic quality standards
我们不保证:
- 产品完全无瑕疵(手工制品特性) / Products are completely flawless (handmade characteristics)
- 产品与照片完全一致 / Products exactly match photos
- 产品适合所有用途 / Products are suitable for all purposes
9.3 第三方链接 / Third-Party Links
本网站可能包含第三方网站链接。我们不对这些网站的内容、隐私政策或做法负责。
Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.
十、责任限制 / Limitation of Liability
10.1 损害赔偿限制 / Limitation of Damages
在法律允许的最大范围内,我们不对以下损失负责:
To the maximum extent permitted by law, we are not liable for:
❌ 间接、附带、特殊或后果性损害 / Indirect, incidental, special, or consequential damages ❌ 利润损失 / Loss of profits ❌ 数据丢失 / Loss of data ❌ 业务中断 / Business interruption ❌ 声誉损害 / Reputational harm
即使我们已被告知可能发生此类损害。
Even if we have been advised of the possibility of such damages.
10.2 赔偿上限 / Maximum Liability
我们的总责任不超过您为相关产品支付的金额,或100美元(以较高者为准)。
Our total liability shall not exceed the amount you paid for the relevant product, or $100 USD, whichever is greater.
10.3 例外情况 / Exceptions
以下情况不受上述限制:
The above limitations do not apply to:
✓ 我们的故意不当行为或重大过失 / Our willful misconduct or gross negligence ✓ 人身伤害或死亡 / Personal injury or death ✓ 法律不允许限制的责任 / Liability that cannot be limited by law
十一、赔偿 / Indemnification
您同意赔偿、辩护并使我们免受因以下原因产生的所有索赔、损失和费用:
You agree to indemnify, defend, and hold us harmless from all claims, losses, and expenses arising from:
- 您违反这些条款 / Your violation of these Terms
- 您使用网站或产品 / Your use of our website or products
- 您侵犯他人权利 / Your infringement of others' rights
- 您提供的内容 / Content you provide
十二、争议解决 / Dispute Resolution
12.1 适用法律 / Governing Law
中国大陆客户 / Mainland China Customers:
- 本条款受中华人民共和国法律管辖
- Governed by the laws of the People's Republic of China
国际客户 / International Customers:
- 本条款受香港特别行政区法律管辖
- Governed by the laws of Hong Kong SAR
12.2 争议解决方式 / Dispute Resolution Method
第一步:友好协商 / Step 1: Friendly Negotiation
- 首先尝试通过协商解决争议
- First attempt to resolve disputes through negotiation
- 联系我们的客服团队 / Contact our customer service team
第二步:调解 / Step 2: Mediation
- 如协商失败,可尝试调解
- If negotiation fails, mediation may be attempted
第三步:仲裁或诉讼 / Step 3: Arbitration or Litigation
中国大陆客户:
- 争议提交至[仲裁机构名称]仲裁
- 或向有管辖权的人民法院提起诉讼
国际客户:
- Disputes submitted to arbitration in Hong Kong
- Or litigation in courts of competent jurisdiction
12.3 集体诉讼豁免 / Class Action Waiver
您同意仅以个人身份提出索赔,而不作为任何集体诉讼的成员。
You agree to bring claims only in your individual capacity, not as a member of any class action.
十三、终止 / Termination
13.1 我们终止您的访问 / We Terminate Your Access
我们可能在以下情况下终止或暂停您的账户:
We may terminate or suspend your account if:
- 您违反这些条款 / You violate these Terms
- 您从事欺诈或非法活动 / You engage in fraudulent or illegal activities
- 我们认为必要保护我们的权利 / We deem necessary to protect our rights
13.2 您终止账户 / You Terminate Your Account
您可以随时通过联系我们关闭账户。
You may close your account at any time by contacting us.
13.3 终止后果 / Effect of Termination
账户终止后:
- 您将失去访问权限 / You will lose access
- 未完成的订单将被取消 / Pending orders will be cancelled
- 某些条款将继续有效(如知识产权、责任限制) / Certain provisions survive (e.g., intellectual property, liability limitations)
十四、其他条款 / Miscellaneous
14.1 完整协议 / Entire Agreement
这些条款构成您与我们之间关于使用本网站的完整协议,取代所有先前的协议。
These Terms constitute the entire agreement between you and us regarding use of our website, superseding all prior agreements.
14.2 可分割性 / Severability
如果这些条款的任何部分被认定为无效或不可执行,其余部分仍然有效。
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.
14.3 不放弃权利 / No Waiver
我们未行使或延迟行使任何权利不构成对该权利的放弃。
Our failure to exercise or delay in exercising any right does not constitute a waiver of that right.
14.4 转让 / Assignment
您不得转让这些条款下的权利或义务。我们可以自由转让我们的权利和义务。
You may not assign your rights or obligations under these Terms. We may freely assign our rights and obligations.
14.5 通知 / Notices
所有通知应发送至:
All notices should be sent to:
- 📧 邮箱 / Email: service@zishateapotchina.com
- 📍 地址 / Address: 江苏省宜兴市新城路1号
我们将通过您提供的电子邮件地址向您发送通知。
We will send notices to you at the email address you provided.
14.6 语言 / Language
如中英文版本有任何冲突,以中文版本为准(中国大陆客户)或英文版本为准(国际客户)。
In case of any conflict between Chinese and English versions, the Chinese version prevails (for Mainland China customers) or the English version prevails (for international customers).
十五、条款修改 / Modifications to Terms
我们保留随时修改这些条款的权利。重大变更时,我们将:
We reserve the right to modify these Terms at any time. For significant changes, we will:
✓ 在网站上发布更新后的条款 / Post updated Terms on our website ✓ 通过电子邮件通知您(如适用) / Notify you via email (if applicable) ✓ 在网站上显示通知 / Display a notice on our website
生效日期 / Effective Date: 修改后的条款自发布之日起生效
Modified Terms take effect from the date of posting.
继续使用本网站即表示您接受修改后的条款。
Continued use of our website indicates acceptance of modified Terms.
十六、联系我们 / Contact Us
如果您对这些服务条款有任何疑问,请联系我们:
If you have any questions about these Terms of Service, please contact us:
中国客户 / Chinese Customers
- 📧 邮箱 / Email: service@zishateapotchina.com
- 💬 微信 / WeChat: a13861501680
- 📱 电话 / Phone: 13861501680
- 📍 地址 / Address: 江苏省宜兴市新城路1号
- 🕐 服务时间 / Hours: 周一至周日 9:00-21:00(北京时间)
国际客户 / International Customers
- 📧 Email: service@zishateapotchina.com
- 💬 WhatsApp: +86 19551929949
- 📱 Phone: +86 13861501680
- 📍 Address: No.1 XingCheng Road, Yixing, Jiangsu, China 214200
- 🕐 Hours: Monday-Sunday 9:00-21:00 (Beijing Time / GMT+8)
感谢您选择紫砂壶中国!
Thank you for choosing ZishaTeapotChina!
BUSINESS REGISTRATION NUMBER: 68063191
最后更新 / Last Updated: 2026年2月21日 / February 21, 2026