Widerrufsrecht
退款政策 / Refund Policy
适用说明 / Application
本政策适用于所有通过紫砂壶中国(ZishaTeapotChina.com)购买的商品。根据您所在的地区,具体退货条款和流程可能有所不同。请仔细阅读适用于您所在地区的相关条款。
This policy applies to all purchases made through ZishaTeapotChina.com. Specific return terms and procedures may vary based on your location. Please carefully read the terms applicable to your region.
一、中国大陆客户退货政策
1.1 退货期限
- 自收到商品之日起30天内可申请退货退款
- 商品必须保持原包装完好、未经使用、不影响二次销售
- 所有配件、赠品、说明书等必须一并退回
1.2 可退货情况
✅ 商品存在质量问题或瑕疵
✅ 收到的商品与订单描述不符
✅ 商品在运输过程中损坏
✅ 发错商品
✅ 个人原因不满意(需符合退货条件)
1.3 不可退货情况
❌ 已使用或损坏的商品
❌ 定制或个性化商品
❌ 超过30天退货期限
❌ 包装不完整或缺少配件
1.4 退货流程
步骤1:联系客服
- 客服邮箱: service@zishateapotchina.com
- 客服微信: a13861501680
- 在线客服:周一至周日 9:00-21:00(北京时间)
步骤2:提供以下信息
- 订单号
- 退货原因
- 商品照片(如有质量问题)
步骤3:获得退货授权
- 我们将在1-2个工作日内审核
- 审核通过后提供退货地址
步骤4:寄回商品
- 请妥善包装,避免运输损坏
- 使用顺丰、中通等可追踪快递
- 保留快递单号
步骤5:退款处理
- 收到商品后3-5个工作日内检查
- 确认无误后启动退款
1.5 退款方式和时间
- 支付宝:3-5个工作日到账
- 微信支付:3-5个工作日到账
- 银行卡:5-7个工作日到账
1.6 运费说明
- 质量问题或发错货:我们承担往返运费
- 个人原因退货:买家承担退货运费,原发货运费不退
- 拒收或地址错误:产生的额外运费由买家承担
1.7 换货政策
- 质量问题可在收货后7天内申请换货
- 换货商品需有库存
- 换货运费由我们承担
二、国际客户退货政策 / International Return Policy
2.1 Return Period
- Returns accepted within 30 days of delivery
- Items must be unused, in original packaging, and in resalable condition
- All accessories, gifts, and documentation must be included
2.2 Important Notice for International Customers
⚠️ International return shipping can be very expensive. We strongly recommend contacting our customer service team before returning any items. We may be able to offer alternative solutions that save you time and money.
Alternative Solutions We Offer:
- Partial refund without requiring return (for minor issues)
- Exchange for another item of equal value
- Store credit for future purchases
- Repair or replacement parts
2.3 Eligible for Return
✅ Items with manufacturing defects
✅ Items damaged during shipping
✅ Wrong items received
✅ Items significantly different from description
2.4 Not Eligible for Return
❌ Used or damaged items
❌ Customized or personalized items
❌ Returns after 30 days
❌ Change of mind (unless item has defects)
2.5 Return Process
Step 1: Contact Us First (Important!)
- Email: service@zishateapotchina.com
- WhatsApp: +86 19551929949
- Live Chat: Available on our website
Step 2: Provide Information
- Order number
- Reason for return
- Photos of the item (if defective)
Step 3: Discuss Solutions Our team will work with you to find the best solution, which may include:
- Full or partial refund
- Replacement item
- Store credit
- Return authorization (if necessary)
Step 4: Return Shipping (if approved)
- Use a trackable shipping method
- Keep your tracking number
- Insure valuable items
- Package items securely
Step 5: Refund Processing
- Inspection within 3-5 business days of receipt
- Refund issued within 5-10 business days after approval
2.6 Shipping Costs
Quality Defects or Our Error:
- We cover return shipping costs
- We will provide a prepaid shipping label or reimburse shipping costs
Change of Mind or Personal Preference:
- Customer responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend contacting us for alternatives to avoid high shipping costs
2.7 Customs and Duties
⚠️ Important:
- Import duties and taxes paid on original shipment are non-refundable
- You may be responsible for customs fees on returned items
- We cannot control or refund customs charges
2.8 Refund Timeline
- Credit Card: 5-10 business days (may vary by bank)
- PayPal: 3-7 business days
- Shopify Payments: 5-10 business days
- Airwallex: 5-10 business days
Note: Actual refund time may vary depending on your bank or payment provider.
2.9 Exchange Policy
- Exchanges available for defective items within 7 days of delivery
- Subject to stock availability
- We cover shipping costs for exchanges due to defects
- Customer covers shipping for exchanges due to preference
三、紫砂壶特殊说明 / Special Notes for Yixing Teapots
关于手工艺品的特性 / About Handcrafted Items
紫砂壶为纯手工制作的艺术品,具有以下天然特性,不属于质量问题:
Yixing teapots are handcrafted artworks with the following natural characteristics, which are not considered defects:
✓ 颜色差异 / Color Variation
每件作品的颜色可能与照片略有差异,这是天然紫砂泥料的正常特性。
Each piece may vary slightly in color from photos due to natural clay properties.
✓ 纹理和质感 / Texture
手工拉坯和修整会留下自然的纹理和痕迹。
Handcrafting process leaves natural textures and marks.
✓ 重量差异 / Weight Variation
手工制作导致每件作品重量可能有±5-10克的差异。
Handmade items may vary ±5-10g in weight.
✓ 细微气孔 / Tiny Pores
紫砂泥料的天然气孔是其透气性的来源,不是瑕疵。
Natural pores in the clay are the source of breathability, not defects.
✓ 接缝痕迹 / Seam Marks
壶身、壶盖的接缝处可能有细微痕迹。
Minor seam marks may be visible where parts are joined.
真正的质量问题 / Actual Quality Issues
以下情况属于质量问题,可以退换货:
The following are considered quality issues eligible for return:
❌ 壶盖无法正常盖合 / Lid doesn't fit properly
❌ 壶嘴或壶把断裂 / Spout or handle broken
❌ 严重漏水 / Severe leaking
❌ 大面积裂纹或破损 / Large cracks or damage
❌ 与产品描述严重不符 / Significantly different from description
四、部分退款 / Partial Refunds
在以下情况下,我们可能只提供部分退款:
Partial refunds may be issued in the following cases:
- 商品有明显使用痕迹 / Items showing signs of use
- 退回时缺少配件或包装 / Missing accessories or packaging
- 商品因买家原因损坏 / Items damaged by customer
- 超过退货期限但情况特殊 / Past return period but special circumstances
五、不可抗力 / Force Majeure
因以下原因导致的延迟或无法退款,我们不承担责任:
We are not responsible for delays or inability to process refunds due to:
- 自然灾害 / Natural disasters
- 政府政策变化 / Government policy changes
- 银行系统故障 / Banking system failures
- 国际物流中断 / International shipping disruptions
六、联系我们 / Contact Us
中国客户 / Chinese Customers
- 📧 邮箱 Email: service@zishateapotchina.com
- 💬 微信 WeChat: a13861501680
- 📱 电话 Phone: +86 13861501680
- 🕐 服务时间:周一至周日 9:00-21:00(北京时间)
国际客户 / International Customers
- 📧 Email: service@zishateapotchina.com
- 💬 WhatsApp: +86 19551929949
- 💻 Live Chat: Available on website
- 🕐 Hours: Monday-Sunday 9:00-21:00 (Beijing Time / GMT+8)
七、政策更新 / Policy Updates
本退款政策最后更新于2026年2月21日。我们保留随时修改本政策的权利,修改后的政策将在网站上公布并立即生效。继续使用本网站即表示您接受修改后的政策。
This refund policy was last updated on February 21, 2026. We reserve the right to modify this policy at any time. Updated policies will be posted on our website and take effect immediately. Continued use of our website indicates acceptance of the modified policy.