Privacy policy

隐私政策 / Privacy Policy

生效日期 / Effective Date: 2026年2月21日 / February 21, 2026

前言 / Introduction

紫砂壶中国(ZishaTeapotChina.com,以下简称"我们"或"本网站")尊重并保护所有用户的个人隐私。本隐私政策说明我们如何收集、使用、存储和保护您的个人信息。

ZishaTeapotChina.com ("we," "us," or "our") respects and protects the privacy of all users. This Privacy Policy explains how we collect, use, store, and protect your personal information.

使用本网站即表示您同意本隐私政策的条款。如果您不同意本政策,请不要使用本网站。

By using this website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

一、我们收集的信息 / Information We Collect

1.1 您主动提供的信息 / Information You Provide

当您在本网站购物、注册账户或联系我们时,我们可能收集以下信息:

When you shop on our website, create an account, or contact us, we may collect:

个人身份信息 / Personal Identification:

  • 姓名 / Name
  • 电子邮箱 / Email address
  • 电话号码 / Phone number
  • 收货地址 / Shipping address
  • 账单地址 / Billing address

支付信息 / Payment Information:

  • 支付方式(支付宝、微信支付、信用卡等) / Payment method
  • 注:我们不直接存储完整的信用卡信息,支付由第三方安全支付平台处理
  • Note: We do not store complete credit card information; payments are processed by secure third-party payment platforms

账户信息 / Account Information:

  • 用户名和密码 / Username and password
  • 购买历史 / Purchase history
  • 收藏夹和心愿单 / Favorites and wishlists

通信信息 / Communication:

  • 客服聊天记录 / Customer service chat records
  • 电子邮件往来 / Email correspondence
  • 产品评价和反馈 / Product reviews and feedback

1.2 自动收集的信息 / Automatically Collected Information

当您访问本网站时,我们可能自动收集:

When you visit our website, we may automatically collect:

设备和浏览信息 / Device and Browsing Information:

  • IP地址 / IP address
  • 浏览器类型和版本 / Browser type and version
  • 操作系统 / Operating system
  • 访问时间和日期 / Access time and date
  • 浏览的页面 / Pages viewed
  • 点击的链接 / Links clicked

Cookie和类似技术 / Cookies and Similar Technologies:

  • 我们使用Cookie来改善用户体验、分析网站流量和个性化内容
  • We use cookies to improve user experience, analyze website traffic, and personalize content
  • 您可以通过浏览器设置管理Cookie偏好
  • You can manage cookie preferences through your browser settings

1.3 第三方来源信息 / Information from Third Parties

我们可能从以下第三方获取信息:

We may receive information from third parties such as:

  • 支付服务提供商(Shopify Payments、Airwallex等)
  • Payment service providers (Shopify Payments, Airwallex, etc.)
  • 物流服务商 / Shipping carriers
  • 社交媒体平台(如您选择通过社交媒体登录)
  • Social media platforms (if you choose to log in via social media)
  • 营销和分析服务提供商 / Marketing and analytics service providers

二、我们如何使用您的信息 / How We Use Your Information

我们使用收集的信息用于以下目的:

We use the collected information for the following purposes:

2.1 订单处理和履行 / Order Processing and Fulfillment

✓ 处理和完成您的订单 / Process and fulfill your orders ✓ 发送订单确认和发货通知 / Send order confirmations and shipping notifications ✓ 处理退款和退货 / Process refunds and returns ✓ 提供客户支持 / Provide customer support

2.2 账户管理 / Account Management

✓ 创建和管理您的账户 / Create and manage your account ✓ 保存您的购物偏好 / Save your shopping preferences ✓ 提供个性化推荐 / Provide personalized recommendations

2.3 沟通 / Communication

✓ 回复您的咨询和请求 / Respond to your inquiries and requests ✓ 发送重要的服务通知 / Send important service notifications ✓ 发送营销信息(需获得您的同意) / Send marketing communications (with your consent)

2.4 网站改进 / Website Improvement

✓ 分析网站使用情况 / Analyze website usage ✓ 改善用户体验 / Improve user experience ✓ 开发新功能和服务 / Develop new features and services

2.5 安全和防欺诈 / Security and Fraud Prevention

✓ 检测和防止欺诈行为 / Detect and prevent fraudulent activities ✓ 保护网站和用户安全 / Protect website and user security ✓ 遵守法律法规 / Comply with legal requirements

2.6 营销和推广 / Marketing and Promotion

✓ 发送促销信息和优惠(需获得您的同意) / Send promotional offers (with your consent) ✓ 进行市场调研 / Conduct market research ✓ 个性化广告投放 / Personalize advertising

您可以随时取消订阅营销邮件 / You can unsubscribe from marketing emails at any time

三、信息共享和披露 / Information Sharing and Disclosure

我们不会出售、出租或交易您的个人信息。我们仅在以下情况下共享您的信息:

We do not sell, rent, or trade your personal information. We only share your information in the following circumstances:

3.1 服务提供商 / Service Providers

我们与以下可信赖的第三方服务提供商共享必要信息:

We share necessary information with trusted third-party service providers:

支付处理 / Payment Processing:

  • Shopify Payments
  • Airwallex(支付宝、微信支付)
  • 其他支付网关 / Other payment gateways

物流配送 / Shipping and Delivery:

  • 顺丰、中通等快递公司 / SF Express, ZTO, and other carriers
  • 国际物流服务商 / International shipping providers

技术服务 / Technical Services:

  • Shopify(电商平台) / Shopify (e-commerce platform)
  • 云存储服务 / Cloud storage services
  • 数据分析工具 / Data analytics tools

营销服务 / Marketing Services:

  • 电子邮件营销平台 / Email marketing platforms
  • 广告平台(Google、Facebook等) / Advertising platforms

3.2 法律要求 / Legal Requirements

在以下情况下,我们可能披露您的信息:

We may disclose your information when:

✓ 遵守法律、法规或法院命令 / Complying with laws, regulations, or court orders ✓ 保护我们的权利和财产 / Protecting our rights and property ✓ 防止欺诈或安全威胁 / Preventing fraud or security threats ✓ 保护用户和公众的安全 / Protecting user and public safety

3.3 业务转让 / Business Transfers

如果我们的业务被收购、合并或出售,您的信息可能作为业务资产的一部分被转让。我们会在转让前通知您。

If our business is acquired, merged, or sold, your information may be transferred as part of business assets. We will notify you before the transfer.

3.4 经您同意 / With Your Consent

在获得您明确同意的情况下,我们可能与其他第三方共享您的信息。

We may share your information with other third parties with your explicit consent.

四、数据存储和安全 / Data Storage and Security

4.1 数据存储位置 / Data Storage Location

您的信息可能存储在以下位置:

Your information may be stored in:

  • 香港特别行政区的服务器 / Servers in Hong Kong SAR
  • Shopify的全球数据中心 / Shopify's global data centers
  • 云存储服务提供商 / Cloud storage service providers

跨境数据传输 / Cross-Border Data Transfer:

  • 我们可能将您的信息传输到中国境外进行处理和存储
  • We may transfer your information outside of China for processing and storage
  • 我们确保所有数据传输符合适用的数据保护法律
  • We ensure all data transfers comply with applicable data protection laws

4.2 安全措施 / Security Measures

我们采取以下措施保护您的信息:

We implement the following measures to protect your information:

✓ 加密技术 / Encryption:

  • SSL/TLS加密传输 / SSL/TLS encrypted transmission
  • 数据库加密存储 / Encrypted database storage

✓ 访问控制 / Access Control:

  • 严格的员工访问权限管理 / Strict employee access control
  • 多因素身份验证 / Multi-factor authentication

✓ 安全监控 / Security Monitoring:

  • 24/7安全监控 / 24/7 security monitoring
  • 定期安全审计 / Regular security audits
  • 入侵检测系统 / Intrusion detection systems

✓ 支付安全 / Payment Security:

  • PCI DSS合规 / PCI DSS compliant
  • 不存储完整信用卡信息 / No storage of complete credit card information

注意 / Note: 尽管我们采取了合理的安全措施,但没有任何互联网传输或电子存储方法是100%安全的。

While we implement reasonable security measures, no method of internet transmission or electronic storage is 100% secure.

4.3 数据保留 / Data Retention

我们保留您的个人信息的时间取决于:

We retain your personal information based on:

  • 账户信息 / Account Information: 账户存续期间 / Duration of account existence
  • 订单信息 / Order Information: 至少7年(税务和法律要求) / At least 7 years (tax and legal requirements)
  • 营销信息 / Marketing Information: 直到您取消订阅 / Until you unsubscribe
  • Cookie数据 / Cookie Data: 根据Cookie类型,最长2年 / Up to 2 years depending on cookie type

五、您的权利 / Your Rights

根据适用的数据保护法律,您享有以下权利:

Under applicable data protection laws, you have the following rights:

5.1 访问权 / Right to Access

✓ 您有权要求查看我们持有的关于您的个人信息 ✓ You have the right to request access to your personal information we hold

5.2 更正权 / Right to Rectification

✓ 您可以要求更正不准确或不完整的个人信息 ✓ You can request correction of inaccurate or incomplete personal information

5.3 删除权 / Right to Erasure

✓ 在某些情况下,您可以要求删除您的个人信息 ✓ In certain circumstances, you can request deletion of your personal information

5.4 限制处理权 / Right to Restrict Processing

✓ 您可以要求限制我们处理您的个人信息 ✓ You can request restriction of processing your personal information

5.5 数据可携权 / Right to Data Portability

✓ 您有权以结构化、常用和机器可读的格式接收您的数据 ✓ You have the right to receive your data in a structured, commonly used, and machine-readable format

5.6 反对权 / Right to Object

✓ 您可以反对我们出于营销目的处理您的信息 ✓ You can object to processing of your information for marketing purposes

5.7 撤回同意权 / Right to Withdraw Consent

✓ 您可以随时撤回之前给予的同意 ✓ You can withdraw previously given consent at any time

如何行使您的权利 / How to Exercise Your Rights

请通过以下方式联系我们:

Please contact us via:

  • 📧 邮箱 / Email: service@zishateapotchina.com
  • 💬 在线客服 / Live Chat: 网站聊天功能
  • 📱 电话 / Phone: +86 13861501680

我们将在15个工作日内回复您的请求。

We will respond to your request within 15 business days.

六、Cookie政策 / Cookie Policy

6.1 什么是Cookie / What are Cookies

Cookie是存储在您设备上的小型文本文件,用于改善您的浏览体验。

Cookies are small text files stored on your device to improve your browsing experience.

6.2 我们使用的Cookie类型 / Types of Cookies We Use

必要Cookie / Essential Cookies:

  • 网站正常运行所必需 / Necessary for website functionality
  • 无法禁用 / Cannot be disabled
  • 例如:购物车、登录状态 / Examples: shopping cart, login status

功能Cookie / Functional Cookies:

  • 记住您的偏好设置 / Remember your preferences
  • 例如:语言选择、货币设置 / Examples: language choice, currency settings

分析Cookie / Analytics Cookies:

  • 帮助我们了解网站使用情况 / Help us understand website usage
  • 例如:Google Analytics
  • 可以禁用 / Can be disabled

营销Cookie / Marketing Cookies:

  • 用于个性化广告 / Used for personalized advertising
  • 例如:Facebook Pixel、Google Ads
  • 可以禁用 / Can be disabled

6.3 管理Cookie / Managing Cookies

您可以通过以下方式管理Cookie:

You can manage cookies by:

✓ 浏览器设置 / Browser settings ✓ 我们网站的Cookie偏好中心 / Our website's cookie preference center ✓ 第三方退出工具 / Third-party opt-out tools

注意 / Note: 禁用某些Cookie可能影响网站功能。

Disabling certain cookies may affect website functionality.

七、儿童隐私 / Children's Privacy

本网站不面向16岁以下儿童。我们不会故意收集16岁以下儿童的个人信息。如果您发现我们无意中收集了儿童信息,请立即联系我们,我们将删除该信息。

Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

八、第三方链接 / Third-Party Links

本网站可能包含第三方网站的链接。我们不对这些第三方网站的隐私做法负责。我们建议您查看这些网站的隐私政策。

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies.

九、国际用户 / International Users

如果您从中国境外访问本网站,请注意您的信息可能被传输到中国香港特别行政区或其他国家/地区进行处理和存储。使用本网站即表示您同意此类传输。

If you access our website from outside China, please note that your information may be transferred to Hong Kong SAR or other countries for processing and storage. By using our website, you consent to such transfers.

十、隐私政策变更 / Changes to Privacy Policy

我们可能不时更新本隐私政策。重大变更时,我们将:

We may update this Privacy Policy from time to time. For significant changes, we will:

✓ 在网站上发布更新后的政策 / Post the updated policy on our website ✓ 通过电子邮件通知您(如适用) / Notify you via email (if applicable) ✓ 在网站上显示通知 / Display a notice on our website

最后更新日期 / Last Updated: 2026年2月21日 / February 21, 2026

继续使用本网站即表示您接受更新后的隐私政策。

Continued use of our website indicates acceptance of the updated Privacy Policy.

十一、联系我们 / Contact Us

如果您对本隐私政策有任何疑问、意见或投诉,请联系我们:

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

中国客户 / Chinese Customers

  • 📧 邮箱 / Email: service@zishateapotchina.com
  • 💬 微信 / WeChat: a13861501680
  • 📱 电话 / Phone: 13861501680
  • 📍 地址 / Address: 江苏省宜兴市新城路1号

国际客户 / International Customers

  • 📧 Email: service@zishateapotchina.com
  • 💬 WhatsApp: +86 19551929949
  • 📱 Phone: +86 13861501680
  • 📍 Address: No.1 XingCheng Road, Yixing, Jiangsu, China

数据保护官 / Data Protection Officer

如有数据保护相关问题,请联系:

For data protection inquiries, contact:

  • 📧 Email: service@zishateapotchina.com

十二、适用法律 / Governing Law

中国大陆用户 / Mainland China Users

本隐私政策受中华人民共和国法律管辖,包括但不限于《个人信息保护法》、《网络安全法》和《数据安全法》。

This Privacy Policy is governed by the laws of the People's Republic of China, including but not limited to the Personal Information Protection Law, Cybersecurity Law, and Data Security Law.

国际用户 / International Users

本隐私政策受香港特别行政区法律管辖,并符合GDPR(如适用于欧盟用户)等国际数据保护标准。

This Privacy Policy is governed by the laws of Hong Kong SAR and complies with international data protection standards such as GDPR (if applicable to EU users).

感谢您信任紫砂壶中国!
Thank you for trusting ZishaTeapotChina!